What Is Your Process?
One of our most important questions that we receive from prospective clients is what is the process of how we do things. I would like to say that our process is completely unique to our set-up and it is geared more towards learning everything we need to learn about your event and to ensure that we can perform but also provide a service unlike any other!
Here is a step by step of how we like to talk to our clients and what is the process of how we like to ensure that they receive the service that they deserve:
Day 1: We always love scheduling a call with clients to start our process, for us it is more important that we put a voice to the name or even a face so the first thing we will do is schedule a call with you either be a video call or a voice call to start the discussion.
Day 2: Once it is time for the initial call, we clearly state the goals of the call and ensure that everyone is on the same page. In our initial call we are not there to sell you the service and expect you to sign at the end of the call. This call is designed for us to introduce the company to you as well as myself to you and then to answer questions you have about the service and for us to learn what you are looking for! This is when we make sure that we know what you are looking for and then we can go through packages with you and some options. This initial call is in no way something that we will ask you to make your decision, rather we will help educate you on the process of making your decision.
Once that call ends we will send you a formal proposal or a brochure for you to review! In that brochure you will be able to see all of the packages that are available as well as decide on what you like or what you are looking for. If you receive a proposal then you will be able to see what the costs are but also, you will have a link to our website and social medias to review our portfolio.
Step 3: This is the review portion of the process. This is when we want you to take a look at the proposal and discuss it with who ever is helping you make this decision as well as for you to look everything over. We want you to look at our portfolio, our samples, our social media’s, everything that we have available. We want to ensure that you know who we are and what we offer. We also want you to ask us questions as they come up. Most importantly we want you to look around and ensure that you are getting something worth-wile for your investment. We want you to make sure that you are happy with the decision and to look around and ensure that other companies have time to give you an offer and for you to learn what everyone else is willing to give you. We are not in the business of making you make a decision that you will regret, we want to be the company that you hire that you are excited for and are ready to allow to help make your night all the more amazing!
Step 4: This is when you are ready to confirm. If you decide to go with us this is when the gears start running. To confirm with us, you must sign the contract and then fulfill the deposit which would be stated as the first payment. By doing that you have confirmed us for your event. You will then receive a confirmation email that you are confirmed and then all of the details will start to get finalized for your big day!
Step 5: Now that you are confirmed with us, now comes the time to plan our everything! This is when we will send you out planning documents that will require you to answer certain questions about your event. During this process we would also like to schedule another call with you to go over what the forms look like and how to properly fill them out.
This is how we begin with you and how we intend to start this process. Once this is completed then it is time to start the planning process and that process is very different depending on what you need and want. Check out our next post about the confirmed process and how things are after we get confirmed.